Journal Articles
- Domains of Educational Objectives: An Information Systems Perspective. Journal of Computer Information Systems, 31, 4 (1991), 18-25.
- What Readers Mean By 'Good Documentation'. Information & Management, 18 (1990), 67-76.
- Usability in Computer Documentation Design: Conceptual and Methodological Considerations. IEEE Transactions on Professional Communication, 32, 4 (1989), 217-229.
- The Cloze Procedure: An Assessment of the Understandability of Data Processing Texts. Information & Management, 17 (1989), 143-155.
- Development and Validation of a Reader-Based Documentation Measure. International Journal of Man-Machine Studies, 30, 5 (1989), 551-574.
- The Cloze Procedure: Assessing the Understandability of an IEEE Standard. IEEE Transactions on Professional Communication, 32, 1 (1989), 41-47.
- Readability Assessments of College Data Processing Texts. INTERFACE (The Computer Educational Quarterly), 10, 3 (1988), 30-36.
- Predicting Readability of Data Processing Written Materials. ACM DATA BASE, 18, 4 (Summer 1987), 40-47.
- Prototyping: An Alternate Method for Developing Documentation. Technical Communication, 34, 3 (August 1987), 135-141.
- Application Software Documentation. Journal of Systems Management, 38, 5 (May 1987), 36-39.
- The Meaning of Reading-to-Do Documentation. IEEE Transactions on Professional Communication, 29, 4 (December 1986), 33-36.
- The Westley-MacLean Model Revisited: A Technical Communication Perspective. Journal of Technical Writing and Communication, 16, 1/2 (1986), 147-156.
Book Chapters
Research Abstract
- Assessing the Use of an SQL Minimal Manual in Self-Instruction. (With M.Y. Yen.) In J.M. Carey (ed.), Human Factors in Information Systems, Volume 4. Greenwich, CT: Ablex Publishing, 1997, Ch. 8 (pp. 101-107).
- The Evaluation of Usability in Interactive Information Systems. In J.M. Carey (ed.), Human Factors in Information Systems, Volume 3, Norwood, NJ: Ablex Publishing, 1995, Ch. 13 (pp. 207-221).
- The Usability Criterion for Designing Information Systems: A Conspectus. In J.M. Carey (ed.), Human Factors in Information Systems: An Organizational Perspective. Norwood, NJ: Ablex Publishing, 1991, Ch. 4 (pp. 65-87).
National Proceeding Articles
- Application Software Documentation: A Reader Measure. ACM DATA BASE, 17, 4 (Summer 1986), 40.
- Dimensionality of the Concept of Information: An Empirical Reexamination. Proceedings of the 1990 Decision Sciences Institute Annual Meeting, San Diego, 1060-1062.
- Dimensionality of the Concept of Information: Factor Analysis of the Gallagher Scales. Proceedings of the 1989 Decision Sciences Institute Annual Meeting, New Orleans, 581-583.
- Development of a Measure to Evaluate Documentation. Proceedings of the Third Annual American Institute for Decision Sciences Doctoral Consortium, Las Vegas, Nevada, November 1985, 12-13.
Dissertation